What you bought
A software subscription. Digital delivery starts when a watch is confirmed — we begin scanning that contract and we will email the inbox you confirmed. There is no physical shipping and no return-to-sender process.
Refunds
Cancel anytime. Ask within 7 days for the first charge.
Honest version: stop the subscription whenever you want. If the first charge was a mistake, email us within a week.
Last updated 1 September 2026.
Cancel anytime
Open Pricing and use Manage or cancel. That is the Stripe Customer Portal for the customer on that email. Cancel stops the next renewal. You keep paid access through the period you already paid.
First-charge refund (7 days)
If this is your first Pro, Team, or extra-pack charge, email hello@kedgealert.com within 7 days of that charge and ask for a refund. We will refund that first charge. Say the subscription email so we can find the Stripe customer.
After 7 days
No refund of the remaining days. Cancel to stop the next charge. Extra packs follow the same rule: first extra-pack charge can be refunded within 7 days on request; later charges are not prorated.
Free plan
Free is $0 USD. There is nothing to refund. You can stop using watches or email us to delete the inbox.
How to reach us
hello@kedgealert.com is the customer-service address. There is no phone line and no contact form.